FAQs
Shipping
Where do you ship?
We currently ship to all locations within the United States. At this time, we do not offer international shipping outside of the USA.
What should I do if I haven’t received my order?
If your order has not arrived within the expected delivery timeframe and you have not received any updates, please check your tracking information first. If the tracking shows any issues, please contact our customer support team for assistance.
How do I track my order?
Once your order has been dispatched from our warehouse, you will receive a confirmation email with a tracking number so you can follow the status of your shipment.
Can I update my shipping address after placing an order?
If you notice an error in your shipping address, please contact us within 24 hours of placing your order and include your name and order number. We will do our best to update the address before your package is dispatched. Once the order has left our warehouse, changes cannot be guaranteed.
Can I pick up my order directly from your warehouse?
No, we do not currently offer warehouse pickup.
Which shipping carrier do you use?
We ship orders with UPS freight directly to your doorstep.
Returns & Refunds
Do you accept returns?
Yes. We accept returns in accordance with our 30 Day Return Policy. Returned items must be new, unused, and in their original packaging.
How do I start a return?
To start a return, please contact our support team by email. For full details, please visit our Return Policy page.
When will I receive my refund?
After we receive and inspect your returned item, refunds are typically processed within 10–12 business days, depending on your card issuer. Refunds will be issued to the original payment method used at checkout.
Payments & Security
What payment methods do you accept?
We currently accept:
- PayPal
How do I know my transaction is secure?
Your payment is processed in a secure environment protected by 128-bit SSL encryption. You can verify this by checking for the padlock icon in your web browser.
We do not store your credit card details after your purchase is completed. Payment information is transmitted securely to our banking partners. In some cases, we may also conduct payment security screening and request confirmation of customer information before processing an order.
Company & Contact
Where is Yunfee based?
Yunfee is based in Chengdu, Sichuan, China.
How can I contact Yunfee?
If you have any questions about your order, shipping, returns, or products, please contact us using the details below:
Yunfee
Open Monday–Friday
9:00 PM to 5:00 AM (China Standard Time, UTC+8)
Company Name: Chengdu Xinshengying Network Technology Co., Ltd.
Email: service@yunfee.com
Phone: +86 138 0889 1535
Address: Room 24, 9th Floor, Building 1, No. 1399 Dujuan Street, Jinjiang District, Chengdu, Sichuan, China
We aim to respond within 24 hours during business hours.