Refund policy

Refund & Return Policy

Thank you for shopping with us. We want you to be fully satisfied with your purchase. Please review our return and refund policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must meet the following conditions:

  • Unused, unworn, and in original condition
  • No visible signs of damage or wear
  • In original packaging (if applicable)

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items
  • Customized or personalized products
  • Gift cards (if applicable)

3. Reasons for Return

We accept returns under the following circumstances:

  • The item is damaged or defective upon arrival
  • The wrong item was sent
  • The item does not meet your expectations
  • You changed your mind after receiving the product

4. Exchange Policy

We do not offer exchanges.

5. Return Shipping Costs

If the return is due to our error (wrong or defective item), we will cover the return shipping cost.

If the return is due to customer preference (e.g., change of mind), the customer is responsible for return shipping fees.

6. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support at support@yunfee.com
  2. Provide your order number and reason for return
  3. Wait for return authorization and instructions
  4. Ship the item to the address below

Return Address:
Unit 24, 9th Floor, Building 1, No. 1399 Dujuan Street, Jinjiang District, Chengdu City, Sichuan Province

Please do not send items back without contacting us first.

7. Refund Policy

Once we receive and inspect your return, we will notify you of the approval or rejection.

If approved:

  • Refunds will be processed to your original payment method
  • Processing time: 7–10 business days

Please note:

  • Shipping fees are non-refundable unless the issue is our fault
  • Bank or payment provider processing times may vary

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your credit card company
  • Contact your bank

9. Contact Information

If you have any questions about returns or refunds, please contact us:

Email: support@yunfee.com
Phone: +86 138 0889 1535